Frequently Asked Questions

System Requirements

Q: What are the minimum system requirements to access this course?

The minimum system requirements to take this course are:

  • A computer with Internet access and a current Internet browser
  • A 56k modem or greater
  • A mouse or pointing device
  • Cookies enabled in browser
  • JavaScript enabled in browser

Recommended:

  • A sound card
  • Speakers or headphones
  • A printer to print your certificate of completion

Q: Which browsers can I use to take the course?

This online course is best viewed with an updated browser. The minimum browser requirements are:

Log In, Log Out, Completing the Course

Q: I need to change my information and/or my password. Where do I do this?

If you need to update your profile information or change your password, click on the “View Profile” link under your username in the navigation bar at the top of any web page in the course. Re-submit your revised information using the form provided.

Q: Do I have to complete the course all at once?

You may complete the course at your own pace. The course can be completed in one sitting or completed a little at a time over several days.

Q: I am afraid to log out of the course, but I don’t have all day to take it. Will I lose everything if I log out?

No, when you log out, your progress is recorded so that when you log in again, you can pick up where you left off. When logging back in, you will be taken to the Course Contents page where you can see the progress you have made. You can click on a link to continue.

Q: How many times may I log out and in?

You may log in and out as many times as you wish. Your progress is monitored and saved, and when you log back in, you will be taken to the Course Contents page where you can see the progress you have made. You can click on a link for the last page viewed to go back to that part of the course.

Q: I was moving along in the course but got distracted. When I came back to the page I was reading and clicked on the Next button, a notice at the top of the page said “Your session has expired due to inactivity.” Do I have to start over?

If you have not been active within the course for more than 15 minutes, you will automatically be logged out of your session. A notice stating, “Your session has expired due to inactivity” will appear at the top of the course on a yellow background. Log back in and you can continue interacting with the course. Your progress will have been recorded and you should be able to continue where you left off in the course.

Q: I have tried passing one of the unit quizzes several times. Have I failed the course?

No, you can take the unit quizzes over and over and there is no penalty.

Troubleshooting

Q: What happens if I get disconnected from the Internet while taking the course?

If you are disconnected from the Internet, simply log back in and pick up where you left off. Your progress in the course will be saved.

Q: Why aren’t the animations or videos displaying?

If you are unable to view the animations or videos, make sure that the latest version of Adobe Flash Player is installed on your system. You can download the player at Adobe’s site.

Billing and Payment

Q: Is it safe to enter my credit card information online?

Yes! You can enter your credit card online with confidence on our secure server.

The charge for the Today's Snowmobile Rider in Montana Course will appear on your credit card statement "Safety Education 18008302268"."

Permit and Certificate Questions

Q: When will I receive my Temporary Snowmobile Safety Education Certificate?

Once you complete all unit quizzes and the Certification Exam, you have passed the online course. You will be able to immediately print out a Temporary Snowmobile Safety Education Certificate. You can print the temporary certificate right then, and/or request that a PDF of the certificate be emailed to you.

Q: How do I get the permanent Snowmobile Safety Education Certificate issued by the Montana State Parks?

Your permanent Montana Snowmobile Safety Education Certificate will be mailed to you after you complete the online course.

Other Questions

Q: I have a question that isn't covered here. How can I contact Snowmobile-ed.com?

You may call Snowmobile Ed at 1-800-830-2268 to speak with a customer service representative, Monday through Friday from 8:30 a.m. to 5:30 p.m. CST.

“How It Works”

Course Accreditation

This course is approved by Montana State Parks for snowmobile education certification.

Taking This Course: The Snowmobile Certification Process

Click on “Register” in the navigation bar at the top of the page. To set up your free account, simply choose a username and password, and enter your name, birth date, and contact information.

We do not share your information with third parties, other than the Montana State Parks.

Your Online "Attendance"

In order to pass the online course, you must complete the units and pass each unit quiz and a final exam. However, you may come and go whenever you please and take as long as you like to complete the course.

Course Contents Page

You can review your progress in the course at any time by clicking on “Contents” on the navigation bar. On the Course Contents page you will see an outline of the course and be able to track your progress.

Online Sessions Can Expire

If once you have logged in, and there is no activity or interaction with the course for more than fifteen minutes, you will be automatically logged out in order to protect your privacy. A notice stating, “Your session has expired due to inactivity” will appear at the top of the web page. Simply log back in to access the course again.

Logging In and Out

In registering for the course, you will have chosen a username and password. If you exit the course or log out, you log in again with your username and password to continue.

Updating Your Profile

If you need to update your profile information or change your password, click on the “View Profile” link under your username in the navigation bar at the top of any web page in the course. Re-submit your revised information using the form provided.

Forgotten Passwords

If you forget your password, you can reset it from the Forgot Your Password? page. You will need to enter your username and the email from your profile, and an email containing the link to reset your password will be sent.

There is also a link to the Forgot Your Password? page on the Log In page for your convenience.

Unit Quizzes

  • There is a quiz at the end of each unit.
  • You must score at least 80% on each quiz to pass.
  • You must pass all of the unit quizzes before you will be allowed to attempt the Certification Exam.

Practice Exams and Certification Exam

  • After completing all units, you must take and pass a Certification Exam.
  • You will be given the option of taking a Practice Exam or going directly to the Certification Exam. (You may take as many Practice Exams as you wish.)
  • You must score at least 80% on the Certification Exam to pass.
  • You may take the Certification Exam as many times as needed to pass.

Your Online Course Certificate

Once you have successfully completed the course by passing the Certification Exam, you have passed the online course. After you pay the course registration, you will be given a link to your online course completion certificate, called a Temporary Snowmobile Safety Education Certificate.

  • You can view and print the temporary certificate from your computer, or have a PDF of the certificate sent to your email address.
  • The temporary certificate is good for 30 days.
  • Your permanent Snowmobile Safety Education Certificate will be sent to you in the mail within 7 days of passing the online course.